Windows Mail Has Stopped Working

PAStack · #1 (**permalink**) 10-06-2008

This new quirk message has been appearing lately. It usually happens when I open an attachment but not every time. Maybe every 5th or 6th time. It goes from this message to "Looking for a Solution" to "Restart". I have run Window Defender and AdWare but it still is occurring. Anyone experience this? Thanks

03hdfatboy · #2 (**permalink**) 10-06-2008

that is a bit odd.

can you post a screen shot of the whole message?

davehc · #3 (**permalink**) 10-06-2008

It's a standard Microsoft message when you attempt to do something that the program does not understand.
First thought is that maybe you do not have an associate with some of the attachments you are trying to open.?? If not too private, what kind of attachments are they (. something, like me.jpg etc)

PAStack · #4 (**permalink**) 10-07-2008

I've never attached anything to a forum response but I think I did it right. I see it when I click on the attchment. It has happened when opening .eml, .wmv, .doc. It eventually will open it up, often the next time that I try again. It seems to be happening more often. As I said in my first message, it goes from this message to saying that it is looking for a solution (inside the box) to then saying that it will restart Windows Mail.

davehc · #5 (**permalink**) 10-08-2008

Your attachment is fine. I reiterate that (both) messages are computer generated and quite normal.
However that does not answer your question.
I have never seen the problem before on an intermittent basis. The only last thought that occurs to me is that you are using up all your memory. How much do you have installed?
I have been browsing since your OP but found nothing useful other than the drastic step of a reinstall or recovery.

Celestra · #6 (**permalink**) 10-08-2008

The problem is probably due to a rare interaction between your antivirus and Window Mail. An easy way to fix it would be to upgrade to Windows /Live Mail Windows Live Mail Celestra

PAStack · #7 (**permalink**) 10-09-2008

I have 3 or 4 GB of RAM and 343GB on my hard drive

PAStack · #8 (**permalink**) 10-09-2008

Thanks, Celestra. Don't know if I want to go that route yet and do new set-ups. I've read some threads about Windows Live users still having problems with issues other than mine. I don't know much about Windows Live Mail. Why do you think that would fix it?

Celestra · #9 (**permalink**) 10-09-2008

This is what I've done, I've set up two e-mail accounts. Both connected with the same password and user name. Anything I get in Outlook is clicked out and sent to my Windows Live Mail account. There is more storage in Windows Live Mail. Windows has been trying to break the connector between both accounts, but there has been too much public outcry against it. (For the time being) I personally like to write letters in Outlook more. I found this free download, if it helps any.... Outlook Attachment and Picture Extractor -- Save Outlook and Outlook Express Attachments

PAStack · #10 (**permalink**) 10-11-2008

I don't see anything free at this web address. Thanks for your suggestion but it seems more involved than I want to get into. I foresee more problems if I don't do everything correctly. I don't need to extract attachments, I just want to open it and then either save it or delete it. I thought that others may have experienced the same thing and had an easy fix. I can't understand why it has happened out of the blue. I am running the same anti-virus--Norton. I found that I get this message intemittently when I click on the attachment to open it and I also notice that it intermittently happens when I click on it to "Save as". I guess I will have to live with it for now.