No sound after installing update

#1 (**permalink**) 10-04-2008

You'd think I'd know this one by now, considering the EXACT same thing happened to me last year.
Today I installed some updates to Vista. As soon as that was done, my sound went out.
I tried updating my drivers, it said they were already up to date. So I tried doing the rollback, but the option was not available.
Any suggestions?

Celestra · #2 (**permalink**) 10-04-2008

Hi- yeah, un- install your old sound drivers, then try it. Or go to your manufacturer website and download. What update was it that gave you this problem again? I don't like the way something keeps knocking out the sound mechanism....

mistywaterwoman · #3 (**permalink**) 10-11-2008

Okay, I have tried everything in the last week. I tried to update my drivers, they are already up to date. I tried to do the rollback, but it's not clickable.
I went to Realteck.com and downloaded new drivers, uninstalled my old ones, installed the new ones and rebooted.
Vista overwrote what I did and they still don't work. I changed my preferences and chose "never check my drivers when I connect a device" and it still does the little pop up window and overwrites everything.

What am I missing here? Any suggestions?

Celestra · #4 (**permalink**) 10-11-2008

What does the "Device Manager" say ? Any error codes, yellow exclimation marks etc. ? Did you reboot after installing?

mistywaterwoman · #5 (**permalink**) 10-11-2008

Device Manager says the device is working properly, and that my drivers are up to date. And, yes, I rebooted.
I have actually tried this several times, with no luck.

kemical · #6 (**permalink**) 10-12-2008

Hi, have you tried using 'system restore' to get your system back to the state it was in before the updates were applied? You could then investigate the updates more thoroughly and avoid if necessary.

mistywaterwoman · #7 (**permalink**) 10-12-2008

I tried the system restore last night, but it's been too long now and it won't go back far enough.

kemical · #8 (**permalink**) 10-12-2008

Have you tried un-installing the updates?

mistywaterwoman · #9 (**permalink**) 10-13-2008

Is that possible?! How do you do it?

kemical · #10 (**permalink**) 10-13-2008

If you open your control panel and open 'uninstall progam', you''ll see written on the left hand side of the window 'view installed updates'. You need to click on that and then find the offending updates. To delete the update just click on it like you would to uninstall a progam. Some updates don't uninstall though so I hope yours isn't one of those..
Good luck