On a surprising number of occasions, we have had people using the Contact Us button because they are having a problem with their computer. This is not what contacting us is for. Contact Us is for reporting a problem with the website itself such as a registration problem, reporting spam, or proposing a link exchange to a similar computer related website.
It never ceases to amaze me that time and time again someone is using this button because they are having a problem with their computer, when the entire website is a forum where you can post your problem. Does it make sense to try and get a few people who administer this site to try and answer you, when you can have your question read by potentially tens of thousands of people?
Please think about what you are doing the next time you are using this button, since there is now a zero tolerance policy if it is abused.
It has occurred to me that some people may not have the knowledge of how to use a forum website or care to take the time to carefully communicate their problem on a keyboard. For those who do not have the patience:
How to contact Microsoft if you cannot get an answer to your problem:
Visit
Microsoft Help and Support Contact Microsoft