Hey, sorry...I don't have a solution too but I've been experiencing the same problem over and over. I hope someone from Microsoft is reading this cos I can't find help.

Seriously, how does one get help from Microsoft on a problem like this one?
I am using Office Small Business Edition OEM that comes with my Dell machine. If I need to purchase support or software assurance, I will but are these options available for Small Business Edition OEM?

Hopefully someone can help here. And if someone from Microsoft is reading this...please respond.

Thanks.