I use a TV guide called DigiGuide. Every ten minutes or so I get a Modal Popup window that says "Failed to save user profile because of the following error (5). Accès refusé. ( It is a French machine).

The title bar of the popup unhelpfully just says "Error".

I think I have identified this as a program referred to as Orb.exe, a part of DigiGuide.

But how do I overcome the problem?