Hi!! Do you use more than one anti-virus program?? The Dells have something funny to system lock-up. There are also problems with Microsoft Windows R. Dell does not recommend that you shut down the way you did, unless absolutely necessary because of data loss. There are Dell Support articles that you may want to read. #286481 Multiple Antivirus Programs May Cause System Lock-Up. # 317983 How do I close a program that has stopped responding in Microsoft Windows R. - Does the mouse move at all across the screen ? Press the<Alt> key once and then the <Down Arrows> a few times. (Check Dell for common symptoms and problems in Microsoft Windows) Sincerely, Celestra Good Luck (P.S. To be on the safe side, have Norton give your computer a free virus scan.)

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Celestra