I got my daughter a Gateway laptop in Oct 07, with Vista installed. She has not used it alot. Just recently, it locks up 60s after power up. I mean locks up! You can't do a thing, including Task Mgr. Tried power up in Safe mode....same thing.

Any ideas? Any support numbers for Microsoft? I spent 30 minutes on the line with Gateway....the guy was rude and told me to call Microsoft.

Full reload? I have no recovery disk.

HELP!

Thanks