So I just exchanged my copy of Vista for a new one in hopes that this problem wouldn't happen again, but it has. I am stuck in the "Collecting Information" part of installation where I enter in the product key. When I enter in the product key and click next, nothing happens...the installation doesn't freeze becasue the hourglass is still moving and whatnot and it says it's running and not "not responding" in the task manager...I spent two hours talking with tech support last night and we got nowhere....does anyone have an ideas?